Terms and conditions
Delivery will be made to the address specified by you when you place your order.
We will deliver your order to the main entrance of the delivery address.
For deliveries to customers at a business address, we can deliver to the ground floor communal entrance of your business, but unfortunately, we are not able to come to your desk. If your business has a shared ground floor reception, this is where we will deliver your shopping.
Please note that we deliver goods only to specified regions within the United Kingdom. To check that the online Grocery service delivers to your area, please click here (insert link) and enter your postcode.
Delivery times will be agreed with you at the time of placing your order.
All goods must be signed for on delivery by an adult aged 18 years or over.
Yasar Halim Supermarket follows a "Think 25" policy when delivering age-restricted items, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery.
In these circumstances, if we have to return to redeliver the goods, a £10 charge may become payable provided that delivery is attempted at the agreed time.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Delivery and Click+Collect order items will be packed in carrier bags. For certain products, such as packaged raw meat, we’ll still need to use separate plastic bags.
Click and Collect
If you choose to collect your order from our store, please note only our store in Palmers Green is doing so, the time slot will be agreed with you when you place your order.
Please note that you will be unable to collect your order earlier than the agreed time slot. Should you arrive late, you may still be able to collect your order - please speak with the member of our staff at the dedicated collection point who will be able to assist you.
Please bring your order number and the credit card you used to pay for your order (we will not be able give you your order unless you produce an appropriate form of I.D.)
Minimum Basket Charge
The minimum basket value is £50 for home delivery and £25 for Click+Collect ONLY in our Palmers Green branch.
If for any reason beyond our control we are unable to supply a particular item, we will not be liable to you. However for any reason we do not have your item we can either refund that item in full or credit your account.
To ensure availability of all our products customers may be limited to a maximum number of items.
If you would like to cancel your order please contact firstname.lastname@example.org. Please note once the order has been picked or dispatched you will no longer be able to amend your order or be entitled to a full refund and there will be a charge of £…
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
It is our responsibility to supply you with goods that meet your consumer rights and comply with this contract. If you have any concerns that we have not met our legal obligations or any queries please contact us at email@example.com.